After-Sales Service

Business Hours Service: Monday to Thursday from 7:00 a.m. to 7:00 p.m. / Friday from 7:00 a.m. to 5:00 p.m. Parts: Monday to Thursday from 8:00 a.m. to 5:00 p.m. / Friday from 8:00 a.m. to 2:30 p.m.

At DaimlerChrysler Canada, your long-term satisfaction is our sole objective. We know that can only happen if you are provided with a vehicle that meets your expectations and that both you and your vehicle are treated with the utmost respect throughout the ownership experience.

When your vehicle is serviced by your Chrysler, Jeep^®, Dodge retailer, you can be sure that the service is being performed by people who know your vehicle best. Our factory-trained technicians:

• Understand the technology and systems used to evaluate what needs to be done to keep your vehicle running smoothly
• Have an extra edge, thanks to specialized equipment and genuine Mopar parts, to get the job done quickly and with precision

When it comes to servicing your vehicle, we'll do what it takes to get you in, out and back on the road. Your Chrysler, Jeep, Dodge retailer will be happy to provide you with a detailed maintenance service schedule specific to your vehicle (usually based on kilometres driven and/or time).

Many retailers will also provide you with timely reminders in order to fit your next service appointment into your busy day.

We also know how important saving money is for our customers. That's why the services we provide are not only competitively priced, but often cost less than many alternative service providers.

Convenient, Affordable. Chrysler, Jeep, Dodge Service. There's no better way to take care of your vehicle… we'll prove it.

5/100 Warranty

2005 Chrysler, Jeep^® and Dodge vehicles are backed by a 5-year or 100,000-kilometre* fully transferable Powertrain Warranty with $0 deductible, plus 24-hour roadside assistance.†

Basic Warranty coverage is for 3 years or 60,000 kilometres.* Rust-through coverage on all body sheet metal is for 3 years. The Cummins^® Turbo Diesel engine is protected by a separate Limited Warranty, covering the engine for 5 years or 160,000 kilometres.*

*Whichever comes first. †Some conditions may apply. The 5/100 Warranty does not apply to vehicles sold for certain commercial uses or to SRT including Viper models. See your retailer for details.

NATIONWIDE SERVICE

Any authorized DaimlerChrysler dealer throughout Canada and the United States can provide Service Contract repairs and covered services.

Assistance routière DaimlerChrysler

All new vehicle plans include Roadside Assistance for the duration of the plan selected. This service is available 24 hours/day, year-round, nationwide. Services include: battery boost, tire change, lockout service, emergency fuel delivery to a stranded vehicle, winching and towing to the nearest DaimlerChrysler dealership. Plans sold after October 1, 1998 include Travel Planning and Trip Interruption. Some also include Tire Roadside Hazard Protection.

RENTAL ALLOWANCE

The plans provide an allowance for substitute transportation up to $50 per day to a maximum of five days per repair visit. This allowance is available to the contract owner any time the covered component of the either the Service Contract, or the vehicle's Basic Warranty or Emissions Warranty fails and the repairs take overnight.

DEDUCTIBLES

The Service Contracts have $0 or $100 deductibles for the term of the contract and are dependent on the contract selected. A deductible does not apply to towing or to rental allowance.

TRANSFER POLICY

The unexpired portion of Plan coverage may be transferred to the subsequent retail purchaser at no charge. This benefit provides the original owner a selling feature at the time of dealer trade-in, or private sale. It also provides the dealer with an opportunity to obtain additional customer retention form the subsequent owner for the balance of the Service Contract covered services.

CANCELLATION POLICY

The customer may request, from the dealer, a full reimbursement within 60 calendar days of the contract purchase date. Reimbursement by DaimlerChrysler, to the selling dealership, would be less than any paid repairs or services

Our after sales service offers you:

• Technicians are trained and certified by manufacturer
• CAA recommended garage
• Limousine service
• Shuttle service
• Courtesy car
• Short-term leasing
• Original parts/accessories
• Complete esthetics centre
• Information clinic

Our parts service offers you:

• OEM parts - guaranteed 1 year
• Free shipping
• Highly qualified personel
• Refurbished parts
• Original accessories
• Large inventory
• Guaranteed repairs
• Gift shop
• Performance accessories